1 Hour Remote Support for whole company including after hours.
Time logged at 15 Intervals per support ticket.
Time billed at STD rates, once the hour has been utilised by support tickets.
Additional hours @ R600 p/h can be added in the SLA.
1 Hour Remote Support for whole company including after hours.
Time logged at 15 Intervals per support ticket.
Time billed at STD rates, once the hour has been utilised by support tickets.
Additional hours @ R600 p/h can be added in the SLA.